Get help with Shiprr.
For account, billing, deployment, and platform questions, email the support team with the workspace, app name, and relevant error details.
Email supportInclude timestamps, app names, deployment IDs, and screenshots when they help explain the issue.
Send enough context for a fast first reply.
For deployment issues, include the workspace, app name, branch, build or deployment ID, and the time the issue happened. For billing issues, include the account email and payment reference if available.
Check current infrastructure status.
Shiprr publishes infrastructure checks separately so incidents and service health can be reviewed outside the dashboard.
Useful resources
Start here for common setup and troubleshooting paths.
Troubleshooting
Build failures, start commands, health checks, logs, and billing limits.
Deploying apps
Build settings, environment variables, regions, replicas, and domains.
Custom domains
DNS setup, SSL provisioning, CNAMEs, root domains, and verification.
Billing docs
Wallets, top-ups, auto-recharge, runtime charges, and build minutes.